By: Renee Burrows on 2/19/2021 1:25:00 PM
We recently had a customer call in reference to a competitor’s system – they were suffering with slow performance that did not meet marketed specifications. They reached out to AI Manufacturing Solutions troubleshooting lines as part of their premium service plan offering. Our technicians walked them through a detailed troubleshooting process until they found that the supplier did not update drivers before shipment. We explained to the customer that the performance hits could easily be related to the lack of driver upgrades, and rightfully so, the customer asked if we had proof as they did not see any issues in Windows device manager. We decided to capture the below screenshots during our next build.
As you can see from the first figure, the overall PC ranking utilizing PASSMARK software was meager at best with an overall ranking of 64th percentile. The next image then shows the same PC hitting 98th percentile simply after a Windows driver update! This is why we urge IT groups to work with our experts, or the machine learning experts internal to their companies, to find an optimal deployment of critical hardware upgrades that positively impact performance.